Privacy

Matei Travel — Privacy Policy

Effective Date: 05/30/2026

Website: mateitravel.com

Company: Matei Travel LLC

Matei Travel LLC (“Matei Travel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

By using our website, booking a tour, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you book a tour, contact us, or use our website, we may collect:

• Full name
• Email address
• Phone number (including international numbers)
• Hotel name or pickup address
• Country of origin or nationality (for tour planning purposes)
• Language preference
• Number of guests and ages of minors in your party
• Special requests, accessibility needs, or medical information you choose to disclose
• Payment information (processed securely by our third-party payment processor — we do not store credit card numbers)

Information Collected Automatically

When you visit mateitravel.com, we may automatically collect:

• IP address and approximate geographic location
• Browser type and device information
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Section 6)

Information from Third Parties

If you book through a third-party platform (such as Viator, GetYourGuide, Expedia, or TripAdvisor), we receive your booking details, name, contact information, and party size from that platform. Your use of those platforms is governed by their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your tour reservation
• Communicate with you about your booking, including pickup details, itinerary changes, and tour updates
• Provide bilingual tour services tailored to your language preference
• Process payments and issue refunds
• Respond to your questions, requests, or complaints
• Improve our tours, website, and customer experience
• Send promotional emails or offers (only with your consent — see Section 5)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to anyone.

We may share your information with:

• Payment processors — to securely process transactions (e.g., Stripe, Square, or PayPal)
• Booking platforms — if you booked through a third-party platform, we may communicate booking status back to them
• Communication tools — we may use email marketing services (e.g., Mailchimp) or messaging platforms (e.g., WhatsApp) to communicate with you
• Analytics providers — we may use services like Google Analytics to understand website traffic (see Section 6)
• Legal authorities — if required by law, subpoena, court order, or to protect the safety of our guests, staff, or the public

We do not share your medical information, accessibility needs, or special requests with anyone except our tour guides and staff who need it to serve you.

4. International Guests

Matei Travel serves guests from around the world. If you are located outside the United States, please be aware that:

• Your information will be transferred to and processed in the United States
• U.S. data protection laws may differ from those in your country of residence
• By booking with us, you consent to this transfer

If you are a resident of the European Economic Area (EEA), United Kingdom, or another jurisdiction with data protection laws, you may have additional rights regarding your personal data (see Section 8).

5. Marketing Communications

We may send you promotional emails about future tours, seasonal offerings, or special deals only if:

• You have opted in to receive marketing communications, or
• You are an existing customer and the communications relate to similar services

Every marketing email will include an unsubscribe link. You can opt out at any time by clicking that link or by emailing us at [email protected].

Opting out of marketing emails will not affect transactional communications about your bookings.

6. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Remember your language preference
• Analyze website traffic and usage patterns
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Google Analytics: We may use Google Analytics to collect anonymized data about website usage. Google Analytics uses cookies to track visitor interactions. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purpose for which it was collected (e.g., completing your tour and processing payment)
• Comply with legal, accounting, or tax obligations
• Resolve disputes or enforce our agreements

Booking records are generally retained for 7 years for tax and legal compliance purposes. You may request deletion of your data at any time (see Section 8), subject to our legal retention obligations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children’s Privacy

Our website and booking services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

When a minor participates in a tour, the booking adult is responsible for providing any necessary information on their behalf.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) website connections
• Third-party payment processing (we do not store credit card numbers)
• Limited access to personal data among staff

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, booking platforms, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on mateitravel.com with the effective date noted at the top. Changes apply from the effective date of the updated policy. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Matei Travel LLC
Email: [email protected]
Phone: +1 (801) 960-0409
Website: https://mateitravel.com