Privacy Policy

Effective Date: August 15, 2025

MateiTravel (“we”, “us”, or “our”) operates this travel booking website based in Salt Lake City, Utah, USA. We are available Monday through Friday from 9:00 AM to 6:00 PM (Mountain Time).

Contact Information:

Phone: +1 (801) 960‑0409
Email: [email protected]

1. Information We Collect

Personal Information You Provide: Name, email address, phone number, booking details, travel preferences.
Automatically Collected Data: IP address, browser type, device information, pages visited, access timestamps (analytics).
Sensitive Personal Data: Not knowingly collected. If such data (e.g., medical, biometric) is ever processed, you will be notified and given the opportunity to opt out.
Third‑Party Processing: Stripe handles payment information; we may receive limited transactional confirmation details, but do not store full payment data.

2. How We Use Your Information

We use the data we collect to:

Process and manage your bookings;
Communicate with you regarding your inquiries or reservations;
Analyze and improve our website and services;
Send marketing communications (you may opt out at any time).

3. Sharing Your Information

We do not sell your personal data. We share data only with:

Payment provider (Stripe) for booking processing;
Third‑party service providers (e.g., analytics, email delivery) under contractual obligations to protect your data confidentiality.

4. Your Privacy Rights (Utah Consumer Privacy Act)

If UCPA applies to our business, you— as a Utah resident—have the following rights:

Right to know whether we process your personal data;
Right to access and obtain a portable copy of personal information you provided;
Right to delete personal information you provided;
Right to opt out of processing for targeted advertising or sale of personal data (we do not currently sell data).

We will respond to your request within 45 days or, if necessary, 90 days with notice of extension.

5. Cookies and Tracking Technologies

We use cookies and similar tools (e.g., Google Analytics) to track website usage, remember preferences, and improve our services. You can manage cookie settings or opt out as per your browser settings or via our cookie notice — but full blocking may affect site functionality.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your personal data. This includes secure hosting, access controls, and encrypted communications.

7. Data Breach Notification

In the unlikely event of a security breach affecting your personal data, we will notify affected individuals and any relevant regulatory authorities promptly and in accordance with applicable laws.

8. Children’s Data

We do not knowingly collect personal information from children under 13. If we ever process such data, we will comply fully with the Children’s Online Privacy Protection Act (COPPA) and Utah law, including obtaining verifiable parental consent.

9. Changes to This Policy

We reserve the right to update this privacy policy as needed. The effective date at the top of this document reflects the current version. Material changes will be communicated via our website or email notification.